BIR Issuances – RMC 33-2024

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The BIR announced the Availability of Additional Functionalities of the Contact Center Solution and Chatbot Revie


Revenue Memorandum Circular (RMC) No. 33-2024

29 February 2024

These features aim to improve the BIR’s assistance to taxpayers through its Customer Assistance Division (CAD), particularly in addressing various tax queries, clarifications, and other tax concerns of the taxpaying public raised through calls and the 24/7 automated chat system.


These functionalities include the following:

  1. eAppointment – an online appointment booking system that can be accessed thru Chatbot Revie. It serves as another channel for taxpayers to book an appointment with their Revenue District Office (RDO) at their preferred date and time.
  1. Optimize Revie – Chatbot Revie was made interactive to make it more responsive to taxpayers’ queries raised thru chats.
  1. Enhanced eComplaint Monitoring System – monitors, consolidates and generates reports of all complaints received by the BIR from various complaint channels.
  1. Live Agent Co-Browse Functionality – enables taxpayers calling the BIR Hotline No. (02) 8538-3200 a visual step-by-step walkthrough by the attending CAD Agent on the tax return/form/eService they are using by sharing their desktop screen with the CAD Agent during a call. The Live Agent Co-Browse functionality is viewable at the lower right corner of the BIR Website ( home page. Please refer to Annex “A” for the steps to be followed in using the Live Agent Co-Browse Functionality.

Copy of the RMC and Annex “A” can be accessed below.

RMC No. 33-2024.pdf

RMC No. 33-2024 Annex A.pdf

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